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“Customer Focused” – Much More Than a Catch Phrase At BenCo

We hear a lot of companies in all industries talk about using a “customer-focused” approach and why customers should choose them over their competition. At BenCo, serving customers with solutions that can meet their unique needs has been the cornerstone of our business. So when we refer to a “customer-focused” approach, we not only say it in words, we also live and breathe it in all we do!

A customer-focused approach according to our BenCo standards means that we…

  • Treat every single customer with individual attention and thorough assessment of their precise needs and requirements to deliver custom solutions. We believe cookie-cutter approaches belong in the kitchen, not in a manufacturing environment.
  • Provide concept-to-completion solutions to accommodate customers with a streamlined way of obtaining the parts and components they need more quickly and cost-effectively.
  • Remain constantly on the lookout for the newest and best technology for delivering the highest quality solutions to our customers and minimizing their overall costs.
  • Create and sustain collaborative relationships with our clients. Let’s face it, parts manufacturing isn’t the most warm and fuzzy line of business, but that doesn’t mean it has to be cold! Though we primarily work in metal, we work WITH people. And that’s something that we value, appreciate and build on each and every day.
  • Offer options for the fastest turn-around time possible to clients who need their products stat to meet aggressive deadlines.
  • Have a highly-qualified, experienced team of experts who can help our clients solve even the most difficult product manufacturing challenges.
  • Keep a pulse on the latest industry trends in the sectors that we serve so we can identify new ways to serve our clients and help them achieve their objectives.
  • Always keep our clients budget and bottom line in mind as we provide options and propose solutions.
  • Are accessible and responsive. When customers have questions or issues, they can reach us quickly and easily – and we respond promptly. Our customers’ needs are our number one priority.

At BenCo, our customer-focused philosophy is more than just talk. We walk the walk when it comes to putting our customers first because that’s the way it should be. To find out more about how we can serve you and help you meet your product development and manufacturing goals, please contact us – and let us show you how “customer-focused” is more than just a catch-phrase at BenCo.
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